Shipping policy

Last updated: August 26, 2026

Souq Rush currently offers delivery within the United Arab Emirates (UAE).

By placing an order with Souq Rush, you agree to the delivery terms outlined below.

1. Delivery Areas

We currently deliver to locations within the United Arab Emirates, subject to the availability and coverage of our delivery providers.

Some remote or restricted areas may have limited delivery availability.

If we are unable to deliver to the address provided, we will contact you to arrange an alternative solution or cancel the order where necessary.

2. Order Processing

Orders are generally processed within 1–2 business days after the order is placed.

Orders placed on weekends or UAE public holidays may be processed on the next business day.

During periods of high order volume, promotions, holidays, or other circumstances outside our reasonable control, processing may take longer.

Once your order has been dispatched, you may receive delivery-related information through the contact details provided when placing your order.

3. Delivery Times

Estimated delivery times within the UAE are generally 2–5 business days after dispatch.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, delivery provider, weather, public holidays, high order volumes, or other circumstances outside our reasonable control.

4. Delivery Fees

Applicable delivery fees will be displayed during checkout before you complete your order.

From time to time, Souq Rush may offer free delivery, promotional delivery rates, or other delivery promotions. Any such offer will be subject to the terms displayed at the time of the promotion.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders within the UAE.

For COD orders:

  • Payment is collected by the delivery provider at the time of delivery.

  • You are responsible for having the required amount available when your order arrives.

  • We may contact you by phone, SMS, WhatsApp, email, or another available method to confirm your order before dispatch.

  • COD availability may depend on your location, order value, product, delivery coverage, or other operational considerations.

  • We reserve the right to cancel or decline a COD order if it cannot be verified or if there is a reasonable concern regarding fraud or delivery failure.

  • Repeated refusal or failure to accept COD orders may result in COD being restricted or unavailable for future orders.

Please refer to our Return & Refund Policy for information regarding returns and refunds for COD orders.

6. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

This may include:

  • Full name

  • Mobile phone number

  • Building or villa information

  • Apartment or unit number, where applicable

  • Street or area

  • Emirate

  • Any additional delivery instructions that may assist the delivery provider

If incorrect or incomplete information prevents successful delivery, delivery may be delayed or the order may be returned to us.

7. Delivery Attempts and Failed Deliveries

Our delivery provider may make multiple attempts to deliver your order.

If delivery cannot be completed because:

  • The customer is unavailable;

  • The provided address is incorrect or incomplete;

  • The customer cannot be contacted;

  • The customer refuses the delivery;

  • The customer fails to accept a COD order; or

  • Other circumstances attributable to the customer prevent delivery,

the order may be returned to us.

Where permitted by applicable law, reasonable additional delivery or return-to-sender costs resulting from an unsuccessful delivery may be charged to the customer.

8. Delayed Deliveries

We are not responsible for delays caused by circumstances outside our reasonable control, including:

  • Delivery provider delays;

  • Severe weather;

  • Public holidays;

  • Unexpected increases in order volume;

  • Road closures or transportation disruptions;

  • Government or regulatory restrictions; or

  • Other unforeseen events.

If a significant delay occurs, we will make reasonable efforts to assist you and provide available information regarding the status of your order.

9. Lost or Missing Orders

If your order is marked as delivered but you have not received it, please contact us at support@souqrush.com as soon as possible.

We may work with the delivery provider to investigate the delivery status and determine the appropriate resolution.

10. Damaged Orders

Please inspect your order when you receive it.

If your product arrives damaged, defective, or you receive the wrong product, please contact us at support@souqrush.com as soon as possible, preferably within 48 hours of delivery.

Please provide your order number and clear photographs or videos showing the issue.

Please refer to our Return & Refund Policy for information regarding damaged, defective, or incorrect products.

11. Changes to This Delivery Policy

We may update this Delivery Policy from time to time to reflect changes to our delivery services, business practices, or applicable laws and regulations.

The updated version will be posted on our website, and the "Last updated" date will be revised accordingly.

12. Contact Us

If you have questions about delivery, please contact us at:

Souq Rush

Email: support@souqrush.com

Location: Dubai, United Arab Emirates